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Information
DELIVERY INFORMATION
At iBuildstore, we offer a range of delivery options to make sure you get the flexibility and choice of how to receive your products. What we offer is convenience.
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WEBSITE AUTOMATIC CHECKOUT:
If you choose this method, we will automatically calculate your freight for you. Your order is filtered through a delivery algorithm to calculate the best possible delivery price, taking into account location, weight, volume, length and distance. - PICK-UP: Place your order on our website, and at checkout, select "PICK-UP" from the delivery selection drop down menu. We will inform you by email or a phone call to advise when your order can be arranged for pick-up.
- CHOOSE YOUR OWN TRANSPORT/COURIER: If you choose your own transport provider in Sydney, we will deliver your order free of charge to their location. You will be responsible for the cost of freight from the drop off location.
CUSTOMER SERVICE
At iBuildstore we have a slogan repeated throughout our facility - "WE ONLY EXIST BECAUSE OF OUR CUSTOMERS". We understand that if we do not meet or exceed your expectations, we will not see you again. Not seeing our clients again means we will not have a successful business. Our ethos is to continuously strive to exceed your expectations.
If we have not met your expectations, please email sales@ibuildstore.com.au or give us a call at 1300 223 456 during our Sydney business hours.
ORDER TRACKING
You will receive an email or a call from us when your order is ready for dispatch or pick up.
PAYMENT METHODS
At iBuildstore, we accept the following payent options:
- WEBSITE AUTOMATIC CHECKOUT: With this option, we accept "Visa", "MasterCard", "Debit Card", "Direct Deposit" ". If you have an approved credit account, you may select this.
- CREDIT ACCOUNT: If you have an existing Credit account, this will be activated when you login, and you will be free to shop on the website based on your account Credit Limit.
Huge Savings
Ask us about becoming a member1300 223 456
Dedicated customer care
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